Industry Talks: OFW’s – Meet our interview panel and read what they have to say about being an OFW (Overseas Filipino Worker) The Philippines most well know export around the World, are workers.  Commonly referred to as an OFW, or Overseas Filipino Workers.  Working abroad they get to experience living in a different country, its

Guest Complaints: The fact is, working in the hospitality industry, means you’ll be on the end of at least one guest complaint, demand or funny request during your career. We asked our Your Hospitality Hub readers for some of their funniest or most bizarre guest complaints and stories.   I remember yung safety deposit box

Ditching Plastics: Managing Hotel Guests Expectations. The abrupt closure of Boracay Island in April 2018. Labelled a “Cesspool” by the Philippine President Rodriguez Duterte, for environmental violations. Filipino’s faced with videos and photos, July-August 2018, of their coastlines heaped in trash from the ocean. What do these have in common?   Many people have started to

Out of Hours Work Emails: Should you reply? In May 2015 a potential law suit in America raised the question of whether employees could sue their boss for making them answer work emails outside of work hours. The Center for Creative Leadership carried out a survey and reported on it, in their White Paper: Always

Online Trends: Providing Added Benefits To Travelers/Guests Experiences There are 3.5 Billion Searches carried out every day, just on Google [1]. Think With Google [2] tells us that people using the words ‘Near Me’ when searching for something, visit 1.5 Billion destinations related to their search, each month! More Searches are now carried out on Mobile Phones,

Cruise Tourism is big business. The ships are big, the food consumption is big, the entertainment is big and their chosen ports of call, get big attention. The cruise industry also earns big.  Latest figures reveal the industry is worth 18 Billion$ per year and it is an industry that is rapidly expanding. 28 Million

Cruise Tourism in the Philippines Cruise Tourism is big business. The latest figures reveal the industry is worth 18 Billion$ per year, and Cruise tourism in Asia continues to grow at an impressive rate.  In 2018, 28 Million passengers are expected to take a Cruise (1. 2018 Cruise Industry Outlook – CLIA), of which 4.26

By Angel Lam Ko Direct and Face-to-Face Customer Service work must be one of the most challenging roles out there.  Especially when you are so good at your job, so well-trained and experienced, that Customers wrongly assume your Front Desk job is an easy one to do. Angel Lam Ko (aka Facebooks Hugot Hotelier) has been working in

The Selfie Capital of the World & the rise of the Selfie Culture The Philippines earned the title “Selfie Capital of the World” back in 2014 by Time Magazine.  Well, technically Makati City was named as the Selfie Capital, with Pasig running a close second. Cebu City ranked in at No.9.  And it should come