Customer Focus

Customer Focus

Guest Complaints – sometimes you have to see the funny side!

Guest Complaints: The fact is, working in the hospitality industry, means you’ll be on the end of at least one guest complaint, demand or funny request during your career. We asked our Your Hospitality Hub readers for some of their funniest or most bizarre guest complaints and stories.   I remember yung safety deposit box

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Why Chinese Tourists Can Be Good for the Philippines: An Interview with Ctrip

Your Hospitality Hub spoke with Jerome Dela Cruz, Regional Director for Ctrip Philippines, about Ctrip and the rapid growth of Chinese Tourism in the Philippines. Ctrip has provided travel services, such as accommodation reservation, transport, packaged tours and corporate travel management since 1999. Ctrip is currently the largest online travel agency in China.      

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Empowering Your Hotel Front Desk

Understanding The Power of the Front Desk So your property has a leak in the plumbing which leaves half your rooms without water. The hotel is in dire need of new wallpaper. The front neon sign is malfunctioning and the restobar next door just put a blockade on the road to your property! Sounds like

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Customer Service Advice

Customer Service Advice Article Customer Service Advice from Your Hospitality Hub, with contributions from our subscribers directly providing customer service

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Customer Profiles

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Surveys

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Secret Shopper

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