Current Articles

  • Filipino Christmas Buys: great ideas and deals for shopping locally

    Filipino Christmas Buys It’s that time of year again!  Time to start hunting down some unique and cool gifts for your friends and loved ones. We’ve gathered together some ideas,

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  • Selfie Culture in the Philippines – Part 2 The Impacts of Selfie Tourism

    In our first article Selfie Culture in the Philippines Part 1, we looked at how the Philippines came to be labelled ‘Selfie Capital of the World’.  We also looked at the rise of

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  • Quiz: Can we guess how long you’ve been in Hospitality?

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  • Industry Talks: OFW’s

    Industry Talks: OFW’s – Meet our interview panel and read what they have to say about being an OFW (Overseas Filipino Worker) The Philippines most well know export around the World, are

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  • Balloons, Confetti and Fireworks; is it time to ban them?

    Balloons, Confetti and Fireworks; is it time to stop? Leading up to the New Year countdown, the Philippines was at the forefront of a netizen protest over a ‘Record Breaking’ Balloon

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  • Guest Complaints – sometimes you have to see the funny side!

    Guest Complaints: The fact is, working in the hospitality industry, means you’ll be on the end of at least one guest complaint, demand or funny request during your career. We asked our Your

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Latest News

Balloons, Confetti and Fireworks; is it time to ban them?

Balloons, Confetti and Fireworks; is it time to stop? Leading up to the New Year countdown, the Philippines was at the forefront of a netizen protest over a ‘Record Breaking’ Balloon

Hospitality Talk

World Stage and Travel

Cruise Tourism Pt 3: Impacts on Economy and Communities

In our previous articles we’ve looked at A National Development and Impacts on the Environment.  In this, our final article in the series, we look at the impacts that cruise tourism has on

Resources and Voices

Customer Focus

Guest Complaints – sometimes you have to see the funny side!
Why Chinese Tourists Can Be Good for the Philippines: An Interview with Ctrip
Empowering Your Hotel Front Desk
Customer Service Advice
  • Filipino Christmas Buys: great ideas and deals for shopping locally

    Filipino Christmas Buys It’s that time of year again!  Time to start hunting down some unique and cool gifts for your friends and loved ones. We’ve gathered together some ideas,

    Read More
  • Selfie Culture in the Philippines – Part 2 The Impacts of Selfie Tourism

    In our first article Selfie Culture in the Philippines Part 1, we looked at how the Philippines came to be labelled ‘Selfie Capital of the World’.  We also looked at the rise of

    Read More
  • Quiz: Can we guess how long you’ve been in Hospitality?

    Read More
  • Industry Talks: OFW’s

    Industry Talks: OFW’s – Meet our interview panel and read what they have to say about being an OFW (Overseas Filipino Worker) The Philippines most well know export around the World, are

    Read More
  • Balloons, Confetti and Fireworks; is it time to ban them?

    Balloons, Confetti and Fireworks; is it time to stop? Leading up to the New Year countdown, the Philippines was at the forefront of a netizen protest over a ‘Record Breaking’ Balloon

    Read More
  • Guest Complaints – sometimes you have to see the funny side!

    Guest Complaints: The fact is, working in the hospitality industry, means you’ll be on the end of at least one guest complaint, demand or funny request during your career. We asked our Your

    Read More